Frequently Asked Questions

What is the status of my order?
- You should receive an email with a tracking number once the shipping has been made.

What can I do if I did not receive the email with a tracking number?
- Send us a message using the Contact Us tab on our website.

Include your full Name, the purchase date and your order’s number.

One of our customer service agents will reach out to you with more details.

How do I cancel or change my order?
- You may request to cancel your order up 8 hours from the time it was submitted.

How long does it take to get my order?
- Most customers can expect to receive their orders within 30 to 45 days. Some orders may take longer due to customs related delays.

Who will be delivering my order?
- We ship via e-packet and other premium carriers to provide you with the fastest and most reliable international service available.

Do I need to be there to sign for it?
- Nope! If you are not home, the driver will leave your package at the door or with your doorman.

Do you ship to P.O. boxes, APO/FPO addresses, or international addresses?
- No. We are unable to ship to P.O boxes, APO/FPO addresses.

What happens if my package gets lost?
- All items purchased from PikeirosCo.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

How do I make a purchase?
- To place an order, make sure you are logged in to your account or create a new account.
- Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or click “Catalogue” to browse all products. Click on a product to see more details. To add the product to your cart, click on the orange button that says, “Add to Cart.”
- After you add something to your cart, you can keep shopping or check out. To check out, click on the “Bag” icon on the top right corner. While you are shopping, you can always click there to view your shopping cart or proceed to checkout.
- On the checkout page, add or select your shipping address. Next, add your preferred payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the orange button that says, “Place Order.” We will send you an email confirming your order.

When will my payment method be charged?
- Your payment method will be charged automatically on the date the order is shipped. As soon as you place your order, you may see a pending charge for the total amount of the order. The pending charge will disappear 24 to 48 hours after your order ships. There is no need to call or update anything online.

Why are there multiple charges on my card?
- When you place an order, you will see a pending charge on your payment method for the total cost of your order. The pending charge will disappear within 24 to 48 business hours after your order ships.
- We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

Why is my credit card not working?
- If you are having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3-digit code found on the back of your card.

What information do I need to check out?
- Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

What forms of payment do you accept?
- We accept Visa, MasterCard, American Express, Discover and PayPal.

I received a promotion code. How do I apply it?
- Applying a promotion code is simple! At Checkout, simply type the code into the box that says, “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. Check PikeirosCo’s terms and conditions found on the email or mailer you received.

Do you accept manufacturer coupons?
- We do not accept manufacturer coupons at this moment.

Do you offer senior citizen or military discounts?
- We do not offer any additional discounts for veterans or senior citizens currently.
- If you are looking for additional savings, check out our promotional emails.

How do I request a return or replacement?
- Our return policy is simple and worry-free: If you're not satisfied with your pet supplies, you can return them within 60 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.
- PikeirosCo does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, PikeirosCo does not take title to the refunded item.
- You may also refer to our Refund Policy page in our website for more details.
What is the status of my refund?
- Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.

How do I contact customer service?
- You can reach one of our friendly customer service reps at +1 (347) 460-1503 Monday thru Friday from 9.00am to 6.00pm EST. You can also chat or email sales@pikeirosco.com, and we will get right back to you with a response.
What are your customer service hours?
- We are available Monday thru Friday from 9.00am to 6.00pm EST
How can I find out when an item is back in stock?
- When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up, or send us a message using the WhatsApp or Messenger floating widgets.
- You can sign up for notifications for as many items as you would like. We will send one email notification for each item that is back in stock. Signing up for notifications does not reserve or guarantee item availability.
Do you work with shelters and other pet-related organizations?
- We are in the process to associate with well known organizations. We will update this once we are approved.
What's your Privacy Policy?
- Your privacy is particularly important to us. Read our Privacy Policyfor more details.